Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

The site says my credit card already exists in the system. How do I proceed?

A

This error message indicates that your credit card has already been registered to another account on our site. For security reasons, payment methods cannot be registered to multiple accounts. For additional assistance, please contact customer support.

Q

How do I change my password?

A

To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.

Q

What is a bonus number?

A

A bonus number allows a lottery to add additional secondary prize categories to give players more opportunities to win prizes. Players do not have the option to select which bonus number they’d like to play. Bonus numbers are drawn last from the same drum as the main numbers.

How do bonus numbers work?

Say the jackpot winning numbers are 1, 2, 3, 4, 5 and the bonus ball is 6. The player, or players, who correctly matched all five main numbers will win the jackpot. However, if a player selected 1, 2, 3, 4, 6 they’ll have matched four out of five main numbers, plus the bonus ball, and will be eligible for a 4+1 prize worth more than simply matching four out of five numbers.

When you check lottery results on the site, the bonus number will appear in blue at the top of the screen and as X+1 in the prize breakdown.

Q

How do I change my subscription numbers?

A

To change your subscription’s numbers, please go to the Play form of the specific lottery in question, select your new favourite numbers, and click the floppy disk icon on the right side of the My Lucky Numbers button to save them.

Make sure you're using Lucky Numbers for your subscription by following these steps: Go to My Account, click on Subscriptions, go to the subscription you wish to use Lucky Numbers for, and make sure that "From Lucky Numbers" is selected in the dropdown box. Click the Save button underneath if you made any changes.

Please note: Subscription tickets are purchased as soon as a draw opens, therefore any changes to your numbers will only take effect the next draw.

Q

How do I subscribe?

A

To subscribe to a lottery online, select the lottery of your choice and choose to subscribe by checking the subscribe option beneath the numbers field.

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