How Our Online Lottery Ticket Courier Service Works | theLotter Australia
 

How Our Service Works: Playing It Global with theLotter Australia

theLotter Australia is a third-party agent purchasing lottery tickets on your behalf. You are not purchasing lottery tickets or participating in lotteries directly; you are purchasing the opportunity to receive monies equivalent to prize winnings. You select the lotteries you want to play, we buy official entries corresponding to your order, and you receive all the winnings, commission-free after any relevant taxes. It’s as simple as that!

Play Lotto Draws Online in 4 Easy Steps!

  1. Choose from official lotteries across the globe, no matter where you live! (not available to residents of South Australia)

  2. We buy an official lottery ticket corresponding to your order in one of our local offices

  3. See a scan of the ticket before the draw in your 100% secure, online account

  4. Receive automatic email & SMS winning notifications, and take home commission-FREE prizes after all relevant taxes!

Most Frequently Asked Questions about Buying Lottery Tickets Online

Q

What is theLotter Australia?

A

theLotter Australia offers secure online ticket purchases for lotteries worldwide, allowing customers to play the world’s top lotteries no matter where they live (not available to residents of South Australia). theLotter Australia’s local offices purchase the tickets from official lottery retailers on the customer’s behalf, scan the tickets and upload them into the customer’s online account.

theLotter Australia also offers a wide array of online lottery services, including the provision of comprehensive online lottery information and lottery results. theLotter Australia also provides lottery-related news and stories on its website. Customers can subscribe to email or SMS alerts for high jackpots, lottery results, or win notifications.

theLotter Australia provides 24/7 professional lottery support. The customer support team is available via email, live chat, and several social media channels.

Q

Which company operates theLotter Australia?

A

theLotter Australia is operated by Gaineroo Australia. Gaineroo Australia Pty Ltd ACN 638 202 114 is licensed and regulated by Australia’s Northern Territory Government under the Gaming Control Act 1993 NT. (License: IGL1011 issued on 25/01/2022).

Q

Where can I see the lottery tickets purchased for me?

A

Use our See Your Ticket Service to view a scanned copy of the ticket purchased on your behalf. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. The copy of the ticket guarantees your exclusive ownership of the ticket and ensures that nobody but you will be able to claim the prize. To see the copy of your ticket, visit My Account and click on the relevant row to view the ticket on the right side of the screen.

Q

How will I find out when I win a lottery prize?

A

When you win, theLotter Australia will notify you of your prize via automated email. Your account will be credited with your winnings automatically. You can also view your win and the corresponding draw details at any time in the Wins section of your online account. You can even subscribe to theLotter Australia’s free SMS win alerts and receive win notifications directly to your cellphone. In the case of a big win, our dedicated 24/7 customer support team will contact you immediately.

Q

How can I be sure I’ll receive my winnings?

A

theLotter Australia is obligated to provide you with the service you pay for, which means that you have a claim to any lottery prizes that you win. theLotter Australia provides you with a proof-of-purchase in the form of a scanned copy of your ticket, which you will be able to view in your online account. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. As another proof of ticket ownership, you will also receive a confirmation email at the time of ticket purchase, detailing your transaction. theLotter Australia’s obligation to pay out all winnings in full is detailed in writing in theLotter Australia’s Terms of Use.

These three items – the copy of the ticket, the confirmation email and the Terms of Use establish you as the rightful owner of the ticket, and guarantee your claim to the ticket and any prize it may win. Aside from operating as a courier on your behalf, theLotter Australia holds no legal claim to your tickets or your wins.

As a respected and reputable ticket messenger service, theLotter Australia has a proven track record of paying out lottery prizes big and small to millions of winners from all over the world.

Q

How do I receive my money if I win?

A

All prizes won through theLotter Australia are commission-free, which means that you will receive 100% of your win after relevant taxes are deducted.

Secondary prizes will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

theLotter Australia will arrange for some prizes to be collected in person, if this is a requirement of the relevant jurisdiction where the ticket is purchased.

For further information refer to our Terms of Use.

Q

How does theLotter Australia make money?

A

theLotter Australia derives revenue by charging a once-off service fee for each purchase. There is no commission charged by theLotter Australia on any winnings. The total net amount of what you win through our site is all yours after relevant taxes are deducted. When you make your purchase, you will be able to see the total price that is charged for that specific transaction. The ticket price is clearly displayed on the ticket purchase screen, alongside the play button.

Q

How does theLotter Australia protect my personal and payment information?

A

Player security and confidentiality are paramount at theLotter Australia. We use GeoTrust 128 SSL bit security and HTTPS to encrypt all of the pages on the site, ensuring that your financial data and private information are protected at all times. The same high level of security is employed on theLotter Australia's iPhone, iPad, and Android mobile applications.

Q

Can I get my money back if I am not satisfied with my purchase?

A

We believe in the quality of our service, which is why we offer all new users a full money-back guarantee on their first purchase if they are not satisfied for any reason whatsoever.

This money-back guarantee applies only to the first purchase made on our site, as specified in theLotter Australia’s Terms of Use.

Q

How will I be taxed when I win?

A

Tax requirements depend on the law of the country and state where your lottery ticket is purchased. The taxation requirements of each lottery can be found on theLotter Australia's Lottery Taxes page. Always check with a tax professional if you come into a large sum of money.