Frequently Asked Questions

Getting started is a simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available in your region and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re all set!

This error message indicates that your credit card has already been registered to another account on our site. For security reasons, payment methods cannot be registered to multiple accounts. For additional assistance, please contact customer support.

To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account on our desktop site and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.

You can see a complete summary of one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit My Account. For your convenience, the summary of your entries are shown in the chronological order of lottery ticket draws. For further details and to view scanned copies of tickets, click on the relevant transaction’s row.

If you wish to see transactions from the past, click the Search icon and select the period of time you wish to view.

You may also wish to request a pdf copy of your Activity Statement via Customer Service. Your Activity Statement contains dates, times, entry descriptions, account balance, and any win/loss information for a certain period.

If you wish to close your account and be removed from our mailing list, please go to Personal Details on our desktop site and make your account status "closed" in the drop down menu at the bottom of the page.

If you are unable to close your account on our site, it may have pending lottery ticket entries or a balance. We will be unable to close your account until your participation in lottery draws has been completed and your account no longer has a balance. To cash-out funds, please select to Withdraw them in your account. If you require further assistance, please contact customer service.