Frequently Asked Questions

Sign in to your theLotter Australia account.

Select a lottery.

Fill in your numbers, select your playing options, and click PLAY.

When you pay for your purchase, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your purchase, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your order. You will receive an automatic email notification when your order is complete.

If this is your first purchase on our site, you must first complete the full registration process and associate a payment method with your account in order to start playing.

To add funds to your account, please go to Deposit on our desktop site and follow the on-screen instructions to complete the transaction. 

If you encounter any problems, please contact customer support.

We provide a variety of payment methods to suit the needs of our customers. For a full list of available payment methods and to find the payment method that best works for you, please visit our Payment Methods page.

Deposits/payments may be refused due to credit limits, suspicion of fraud or theft, or other personal reasons, such as a customer's account being frozen. In addition, payment processing companies may change their criteria for payment approvals from time to time. If your deposit/payment was refused, please choose an alternative payment method from those available on our site. For further assistance, contact our Customer Service team.

Bonus money can be used towards participation on the site. When you confirm an order, the system will automatically deduct the cost of participation from any bonus balance in your account, and then from your real money balance. When there are insufficient funds to complete your purchase, your payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.

In order to change your default payment method, please access your account and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.

All transactions and payments made at theLotter Australia will appear on your payment method statement under the name The Lotter..

The MasterCard and Visa CVV numbers appear on the back of your credit card next to your signature. To update or correct the CVV number listed in your account, please go to Payment Details, select the appropriate payment method, update the numbers, and save the changes.

When you confirm your entry online, an order form is sent to one of theLotter Australia’s third-party agents. Agents purchase and upload ticket copies continuously in order to provide our customers with first-rate service around the clock. As a result, once an order has been forwarded to an agent for purchase, that purchase is already in process and we are unable to cancel it.

If you feel that an error has occurred or you require more information regarding a purchase, please don’t hesitate to contact customer support via email, live chat, or Facebook.